Information about the Azuga Insight I-95 Corridor Coalition Mileage-Based User Fee (MBUF) Pilot
How does the Azuga Insight I-95 Corridor Coalition Mileage-Based User Fee Pilot work?
The Azuga Insight I-95 Corridor Coalition MBUF Pilot gives drivers all the services and benefits of the Azuga Connected Vehicle Platform at no cost if they opt in to the I-95 Corridor Coalition MBUF Pilot. The process is simple. An Azuga device is plugged into the OBD-II port on your vehicle which collects important information including mileage, vehicle fuel, diagnostic, location and telemetry readings. These are broadcast over a secure connection to the Azuga servers where we manage your daily mileage and fuel use for the I-95 Corridor Coalition MBUF Pilot and your vehicle data for your own private use. The Azuga Insight Connected Vehicle Platform provides you with an array of vehicle-related services designed to connect you to your vehicle and make the Driver's life easier. Information about these services can be found at https://i95mbuf.azuga.com.
How much does it cost to participate in the I-95 Corridor Coalition MBUF Pilot?
If you opt in to the I-95 Corridor Coalition MBUF Pilot, Azuga Insight is free. Typically, the charge for these services would be 9-12 dollars a month, but during the pilot, all payments are simulated. So, basically, you're getting an amazing deal on the Azuga Insight system and helping to make the I-95 Corridor Coalition MBUF Pilot better for all participants.
Is Azuga Insight part of the I-95 Corridor Coalition or any of the member State DOTs?
No. Azuga is working in partnership with the I-95 Corridor Coalition to provide you with MBUF service but we're not a government agency. We are a private company. Azuga Inc. has been selected by the I-95 Corridor Coalition to offer MBUF services for the I-95 Corridor Coalition MBUF Pilot. Azuga, the company's employees, and the Azuga Insight I-95 Corridor Coalition MBUF Platform have all been carefully built, trained, and vetted to provide safe and secure MBUF operations while also providing value-added services that make our customers' lives easier.
What options do I have if I sign up for the Azuga Insight I-95 Corridor Coalition MBUF Pilot?
Two options exist with Azuga as your Account Manager. These utilize devices inserted into the OBD-II port on your vehicle. One has GPS capabilities and can differentiate miles by state. We simulate mileage-based user fees, less the state gas tax paid, only on miles driven in I-95 Corridor Coalition member states. This option also provides trip routes overlaid on a map for your personal use. The second OBD-II device option has no GPS. All miles driven are billable based on a formula that considers where you live and an assumed percentage of out-of-state driving. Again, all such MBUF payments are simulated.
How do I know if my vehicle has an OBD-II port?
All new vehicles sold in the U.S. from 1996 forward have on an OBD-II port except some fully electric vehicles, which do not have an OBD-II port. Some vehicles sold in 1994 and 1995 also have the port. The port is typically located under your dash near the steering wheel column.
What if it's an electric vehicle, does that make a difference?
If you have an electric vehicle that has been approved for the program, you must select the location-based option.
The reason a location-based option is required for electric vehicles is because the port in electric vehicles does not provide the necessary data for calculating miles. Under these circumstances, the plug-in device uses GPS and the associated location data to directly measure mileage.
If you are not sure if your electric vehicle has an OBD-II Port, you may contact customer support at I95mbufsupport@azuga.com or 1-888-884-7004.
Can I install the plug-in device in another part of my vehicle?
Sorry, no. There is only one OBD-II port in the vehicle and the device must be installed there to operate correctly.
How do I install the Azuga Device in my vehicle?
plug-in device is mailed along with device installation instructions in a box. The volunteer will have to follow the instructions below:
Step 1: Make sure the vehicle is parked outside, with a clear view of the sky to ensure proper GPS location (for those devices with location capability) and/or cell coverage.
Step 2: Make sure the ignition is OFF.
Step 3: Locate the OBD-II port. It is typically below the steering wheel column.
Step 4: Plug in the device firmly. The device will begin flashing to indicate its connection with the vehicle and GPS location fix. When the GREEN LED becomes solid, the device is connected to the vehicle. The light will eventually go dark after installation.
Step 5: Turn on the Ignition for 60 seconds.
Step 6: Connected!
Can I use my device in other vehicles?
Once you install your device into a vehicle on your account, it is paired to that vehicle alone. If the device is plugged in to another vehicle, the system will alert you that the device is not in the correct vehicle on your account. Even other vehicles on your account will cause this notification. If you don't install the device back into the correctly paired vehicle within 30 days, we are required to unenroll you from the program.
Does the Azuga Insight I-95 Corridor Coalition MBUF Pilot work with my motorcycle or All-Terrain Vehicle (ATV)?
At this time, the I-95 Corridor Coalition MBUF Pilot does not include motorcycles or ATVs.
Is there a charge for replacement of an Azuga Device due to loss, theft, or accident?
If there is a problem with your device, let us know right away. If the device failure occurs within normal usage, we'll replace it for free. We want to find the cause and make our devices better for the future. If your device is having issues or is missing, call us and we will replace it for free.
Access your Azuga Insight Account
How do I access my account online?
To access your account online, simply go to https://i95mbuf.azuga.com and login with the credentials you created when you signed up for your Azuga I-95 Corridor Coalition MBUF Pilot account. If you are having trouble with this, please call us Monday through Friday at 1-888-884-7004 between 8 a.m. and 5 p.m. Eastern Time and we'll be happy to help you out.
What if I forgot my login information or password?
If you forgot your password, you can go to your login page and select the "Forgot Password?" link. You will be able to verify the primary email address on your account and we'll send you instructions on how to reset your password. If you forgot the email address on the account as well as your password, give us a call Monday through Friday at 1-888-884-7004 between 8 a.m. and 5 p.m. Eastern Time and we will be able to verify your identity and get you logged in.
What if I forgot my PIN?
PINs are one method we use to verify your identity when you call customer support. PINs can be reset with a customer support representative by calling 1-888-884-7004 Monday through Friday between 8 a.m. and 5 p.m. Eastern Time. You'll need to verify your identity with the representative on the phone.
Will my name and address be shared with others?
No, your name and/or address will not be shared with others.
Managing your Azuga Insight Account
What happens if I change vehicles, license plate, or registration address?
Please contact us Monday through Friday at 1-888-884-7004 between 8 a.m. and 5 p.m. Eastern Time to get started. We're happy to help.
I need activity statements and invoices. What do I do?
Full statement histories are available for all previous activity periods going back 24 months as a downloadable PDF on the "Statements" page. You can simply select the month in question and the statement will appear. Current month statement information is viewable from the Statements page in the Azuga Insight customer portal. You can print this current month information by right-clicking in the Statement page and accessing the "Print" function (a browser function).
Will I know if my mileage reporting device isn't operating correctly?
You will be able to see whether the device has successfully paired to your online account when you sign in to the Azuga Insight customer portal. Mileage reporting devices could malfunction for a few reasons including: incorrect installation, low vehicle battery power, poor cellular signal, or a manufacture flaw. The Azuga device has some safeguards to help you ensure your device is properly functioning. For example, the device will blink a green light when installed to signal that it is connected. If the pairing has failed, you will be able to see this in the portal as well. Should the device in your car malfunction any time after installation, it will not regularly transmit data, and our system will flag it for review. We will notify you via email or phone and then determine whether the device needs to be re-installed or replaced.
Who do I contact if the Device isn't working correctly or if I get emails that my Device is having problems?
You should call us right away at 1-888-884-7004, email us at firstname.lastname@example.org or fill out the "Contact Us" form at https://i95mbuf.azuga.com. We'll get this fixed up for you in no time. Our operating hours are Monday through Friday between 8 a.m. and 5 p.m. Eastern Time, excluding holidays.
Can I transfer my account to someone else?
At this time, no, you can't. They would have to make a new account and register their own vehicles. But, closing your account is easy and costs nothing (remember there's no service-length contract) so give us a call and we'll help you out with this.
What do I do if my device is lost or stolen?
Call us right away at 1-888-884-7004 or send us an email at email@example.com. Our operating hours are Monday through Friday between 8 a.m. and 5 p.m. Eastern Time.
When are mileage-based user fees calculated?
Mileage-Based User Fees (MBUF) are calculated at the end of day Eastern Time (ET).
What does "Cost " mean under Trip Stats on the Dashboard and in the Trips detail?
"Cost" displayed in these locations is an estimate for the cost of fuel used for your trip(s) based on the average cost of fuel in your area and the amount of fuel you used. It is provided simply as a convenient indicator of what it costs to operate your vehicle with respect to fuel consumption. This is NOT related to your MBUF.
Other Drivers using my car
My kids drive my car. Is this ok?
Yes, anyone may drive your car at any time. Just like filling your vehicle with fuel or paying an electronic toll, your account will be deducted for the miles driven by the vehicle and credited for the gallons burned by the vehicle-regardless of who is driving.
Will the simulated per-mile fees apply if I lend someone my car?
Yes, your device is specially paired to your vehicle so you should not switch the device with someone else's or unplug it when someone else is using the vehicle.
What do I do if I don't own the vehicle anymore?
A vehicle can be unenrolled at any time from the "Vehicles" tab in your online account. If you need additional help, you can also call us Monday-Friday at 1-888-884-7004 between 8 a.m. and 5 p.m. Eastern Time. But please return the device as instructed.
What information will I-95 Corridor Coalition or the Departments of Transportation receive about my driving if I participate in the pilot?
Every month, I-95 Corridor Coalition and the participating State DOTs will receive aggregated vehicle mileage reports from Azuga. The only participant-specific information they will receive from Azuga is based on each participating vehicle's Vehicle Identification Number (VIN), provided when a participant signs up with Azuga.
These reports will only contain the following information:
- Total miles traveled by each vehicle (identified by the VIN).
- Total miles traveled in each I-95 Corridor State (for location-based approaches).
- The amount of simulated Mileage-Based User Fees less a credit for estimated state gas taxes paid.
- Equipment errors or malfunctions.
No detailed location information (e.g., routes taken) is provided to the I-95 Corridor Coalition, the I-95 Corridor Coalition member states, or any third party by Azuga.